Concierge Services: Where Security meets exceptional customer service 

At Evolve Guarding Solutions, our Concierge services combine professional security with attentive front of house support. Unlike traditional security services, our concierges provide a human touch, acting as the first point of contact while keeping your property safe and orderly. From high rise residential buildings to busy office complexes, our team ensures every visitor, resident, and employee has a seamless and secure experience.

What Our Concierge Services Offer

Our team delivers a wide range of services that extend beyond security:

  • Personalised Reception: Greeting residents, visitors, or clients with a professional and approachable presence.
  • Access Oversight: Controlling entry points, verifying guests, and monitoring deliveries to maintain a secure environment.
  • Property Assistance: Coordinating services, handling enquiries, and supporting daily operations.
  • Safety Monitoring: Keeping a watchful eye on communal areas and reporting incidents promptly.
  • Emergency Coordination: Acting as the first point of contact during incidents and liaising with emergency services if needed.

All our staff are trained to blend security awareness with customer service, creating an environment that feels both safe and welcoming.

Concierge
Concierge

Residential Property 

For residential complexes and gated communities, we provide:

  • Warm, professional greetings for residents and guests
  • Verification of visitors and logging of entries
  • Support for maintenance and service personnel
  • Monitoring communal spaces to prevent issues and ensure safety

This dual focus on hospitality and security enhances resident satisfaction while maintaining strict safety standards.

Business & Commercial Property

In commercial environments, our officers act as a bridge between security and operations:

  • Welcoming clients and visitors to create a professional first impression
  • Managing deliveries, mail, and on-site services efficiently
  • Monitoring access points and common areas for safety concerns
  • Assisting staff with operational queries while maintaining a secure environment

By combining a visible security presence with excellent customer service, we help businesses operate smoothly and securely.

Why Evolve Guarding Solutions Concierge Services Stand Out

Our concierge staff are fully trained, vetted, and committed to delivering excellence in both security and service. We tailor each solution to the property’s specific needs, ensuring a balance between safety and accessibility. Choosing our concierge services means:

  • A professional and approachable front-of-house presence
  • Enhanced security without compromising hospitality
  • Tailored solutions for residential and commercial properties
  • Fast and effective response to incidents or emergencies
  • Improved resident, employee, and visitor experience